Return & Refund Policy

Last updated: July 19, 2026

Thank you for shopping with HYDRIX. We want you to be satisfied with your purchase. Please review our return and refund policy carefully before submitting a request.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the product must be:

• Unused and unworn
• Clean and in its original condition
• Returned with all original packaging, accessories and tags
• Accompanied by proof of purchase or your order number

Products that show signs of use, wear, washing, damage caused by the customer or missing accessories may not be accepted.

To request a return, contact us at:

support@hydrixshop.com

Please include your full name, order number, reason for the return and clear photographs of the product.

Do not return an item before receiving return instructions and approval from our support team. Returns sent without prior approval may not be accepted.

Return Shipping Costs

Unless the product arrived damaged, defective or incorrect, the customer is responsible for the cost of return shipping.

Original shipping charges are non-refundable, except where required by applicable law or when the return is caused by an error on our part.

We strongly recommend using a tracked shipping service. HYDRIX is not responsible for returned packages that are lost or damaged during transit.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If your product arrives damaged, defective or different from what you ordered, contact us at support@hydrixshop.com within 7 days of delivery.

Your message must include:

• Your order number
• A description of the issue
• Clear photographs or video showing the problem
• A photograph of the shipping label and packaging

After reviewing the evidence, we may offer a replacement, partial refund or full refund, depending on the circumstances.

Damage caused by incorrect use, accidents, improper washing, normal wear and tear or modifications made by the customer is not considered a manufacturing defect.

Non-Returnable Items

Returns may not be accepted for:

• Products that have been used, worn or washed
• Products damaged after delivery by the customer
• Products returned without their original packaging or accessories
• Gift cards
• Items marked as final sale, where permitted by law
• Items returned after the applicable return period

These restrictions do not affect any mandatory consumer rights available under applicable law.

Exchanges

We do not currently offer direct exchanges.

To receive another color or product, you must first request a return. Once the return is approved, you may place a new order separately.

Order Cancellations and Address Changes

Contact us as soon as possible at support@hydrixshop.com if you need to cancel an order or change your shipping information.

We cannot guarantee cancellation or modification after an order has entered processing or has been shipped.

Customers are responsible for providing a complete and accurate shipping address, including the house number, postal code and telephone number.

If a parcel is returned, refused, destroyed or cannot be delivered because the customer provided incorrect or incomplete information, the customer may be responsible for reshipping costs. Any refund may be reduced by shipping, return and handling costs, where permitted by law.

Refunds

After receiving and inspecting the returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process and display the refund.

Processing times depend on the payment provider and are outside our control.

If more than 15 business days have passed since we approved your refund, contact us at support@hydrixshop.com.

Refused and Unclaimed Packages

If a customer refuses delivery or fails to collect a package, the order will not automatically qualify for a full refund.

Once the parcel is returned and inspected, we may issue a refund after deducting original shipping, return shipping and any carrier or handling charges, where permitted by applicable law.

Lost or Delayed Orders

Shipping estimates are not guaranteed delivery dates.

A delayed shipment does not automatically qualify for a refund while the parcel remains in transit. If tracking shows no movement for an extended period or the carrier confirms that the package is lost, contact us so we can investigate.

Orders marked as delivered by the carrier are not automatically eligible for a refund. Customers should first check with household members, neighbours and the local delivery carrier.

Chargebacks

Please contact us before opening a payment dispute or chargeback. We will make a reasonable effort to investigate and resolve your concern.

Opening a chargeback does not remove the requirement to return an item when a return is appropriate.

European Union and United Kingdom Customers

Where mandatory consumer-protection laws apply, eligible customers may have additional rights, including the right to cancel certain online purchases within the legally required period.

Nothing in this policy limits or removes rights that cannot legally be excluded.

Contact Us

For return or refund questions, contact:

HYDRIX
Email: support@hydrixshop.com
Website: hydrixshop.com