Privacy Policy

Last updated: July 19, 2026

This Privacy Policy describes how HYDRIX (“HYDRIX,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, make a purchase from, or otherwise communicate with us through our website (the “Site”).

For purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Site, whether you are a customer, website visitor, or another individual whose information we collect.

By using the Site, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and services.

We may collect the following information:

Contact Information

This may include your name, email address, telephone number, billing address, shipping address, and other contact details you provide.

Order and Transaction Information

This may include information about products you view, place in your cart, purchase, return, exchange, or cancel, as well as your order history and transaction details.

Payment Information

Payments are processed through third-party payment providers. We may receive limited payment-related information, such as payment status, billing details, payment method type, and transaction identifiers.

We do not directly store your complete credit or debit card information.

Account Information

If customer accounts are available, we may collect your username, password, security information, saved addresses, and account preferences.

Customer Support Information

When you contact us, we may collect the information you provide in your messages, including order numbers, photographs, delivery information, product concerns, and other details needed to assist you.

Device and Usage Information

We may automatically collect information about your interaction with the Site, including your IP address, browser type, device type, operating system, referring pages, pages viewed, actions taken, and approximate location.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Site, remember your preferences, analyze performance, prevent fraud, and provide relevant advertising.

2. How We Use Your Personal Information

We may use your personal information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Process payments, refunds, returns, or replacements
• Communicate with you about your order
• Provide customer support
• Manage customer accounts
• Detect and prevent fraud, abuse, and security risks
• Improve our products, services, advertisements, and website
• Personalize your shopping experience
• Send marketing communications where permitted
• Comply with legal and regulatory obligations
• Enforce our policies and protect our legal rights

3. Shopify

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and services.

Shopify may process personal information when you visit our Site or make a purchase, including information required to operate the store, process transactions, improve its services, prevent fraud, and provide features based on interactions with Shopify and other merchants.

Your information may be processed in countries other than the country in which you live. Shopify’s processing of personal information is governed by its own privacy policies and applicable data protection terms.

Shopify specifically advises merchants to disclose that their store is hosted by Shopify and that Shopify processes visitor and customer data.

4. How We Share Personal Information

We may share your personal information with third parties where necessary to operate our business, including:

• Shopify and ecommerce service providers
• Payment processors
• Shipping carriers, fulfillment partners, and suppliers
• Customer support providers
• Analytics and website-performance providers
• Advertising and marketing platforms
• Fraud-prevention and security providers
• Professional advisers, including accountants, insurers, and legal advisers
• Government authorities or law-enforcement agencies when legally required

We may also share information as part of a business transfer, merger, financing, restructuring, sale, or acquisition.

We do not sell your personal information in exchange for money. However, certain advertising or analytics activities may be considered “sharing,” “selling,” or “targeted advertising” under some privacy laws.

Where applicable, you may request to opt out of these activities.

5. Advertising and Marketing

We may use your information to send you marketing communications or display advertisements that may be relevant to your interests.

You may unsubscribe from promotional emails by using the unsubscribe link included in the email.

Unsubscribing from marketing messages will not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, or customer-support messages.

Depending on your location, you may also have the right to opt out of targeted advertising or the sharing of personal information for advertising purposes.

6. Cookies

Cookies are small files stored on your device when you visit a website.

We may use essential, functional, analytics, performance, and advertising cookies.

Essential cookies help operate the Site and cannot always be disabled. Other cookies may be controlled through the cookie banner, your browser settings, or available privacy controls.

Disabling cookies may affect certain features of the Site, including cart functions, checkout, account login, and saved preferences.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The retention period may depend on:

• The length of our relationship with you
• Order fulfillment and customer-support requirements
• Accounting and tax obligations
• Fraud prevention and dispute resolution
• Legal and regulatory requirements
• The establishment or defense of legal claims

When information is no longer required, we may delete, anonymize, or securely restrict access to it.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, payment system, or storage method can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and notifying us if you believe your account has been accessed without authorization.

9. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to restrict or object to certain processing
• The right to receive a portable copy of your information
• The right to withdraw consent
• The right to opt out of targeted advertising or certain data sharing
• The right to appeal a decision regarding a privacy request
• The right to submit a complaint to a data-protection authority

These rights may be subject to legal exceptions and identity-verification requirements.

To submit a privacy request, contact us using the details provided below.

10. International Data Transfers

We and our service providers may process or store your personal information outside your country of residence.

Where required, appropriate safeguards may be used for international data transfers, including contractual protections or other legally recognized transfer mechanisms.

11. Children’s Privacy

Our Site and services are not directed toward children.

We do not knowingly collect personal information from children under the minimum age required by applicable law.

If you are a parent or legal guardian and believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

12. Third-Party Websites

Our Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites. You should review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal requirements.

The revised version will be posted on this page with an updated “Last updated” date.

Contact Us

For questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:

Store name: HYDRIX
Email: support@hydrixshop.com
Website: hydrixshop.com
Legal business name: [HYDRIX]