Contact information
Contact Information
HYDRIX
For questions about your order, shipping, returns, refunds, products, or general support, please contact us using the information below.
Email: support@hydrixshop.com
Website: hydrixshop.com
Our customer support team aims to respond within 1–3 business days.
When contacting us about an existing order, please include your:
- Full name
- Order number
- Email address used at checkout
- Clear description of your request
For damaged, defective, incorrect, or missing items, please also include clear photos or videos of the product, packaging, and shipping label.
Business hours:
Monday to Friday
9:00 AM–5:00 PM
Messages received during weekends or public holidays will be reviewed on the next business day.
Legal business name: [YOUR REGISTERED COMPANY NAME]
Business address: [YOUR REGISTERED BUSINESS ADDRESS]
Customer Support
Please do not send products to any address without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.
For all support requests, contact: